Relic / Help
Support
Help with the Relic app, your project, your account or a store order.
Email info@relic.earth01 / Contact us
Email info@relic.earth with any question about the app, your project, a payment or an order. We reply within five business days.
02 / Your account
Sign in with your email address and password. If you have forgotten your password, choose “Forgot password?” on the sign-in screen and we will email you a reset link. You can browse styles, price a home for any US address and shop the store without an account.
03 / Delete your account
Signed in, open Account and choose “Delete account”. You are signed out at once, and the account is deleted after a seven-day grace period in which you can still cancel. An account with an active build is closed with your project lead first. You can also email info@relic.earth and we will process the deletion within 30 days.
04 / Store orders
Art prints are made to order. No card is charged automatically when you place an order; payment is taken separately after checkout. To change or cancel an order, email info@relic.earth with your order number.
05 / Common questions
How a build works, what the fee covers and how payments are handled are all answered in the FAQ. Our Privacy Policy and Terms of Service are always available too.